FREQUENTLY ASKED QUESTIONS
Follow below you can find the popular questions about WOLALA. CAN’T FIND WHAT YOU’RE LOOKING FOR? Please, contact our customer service. We`ll answer you in 24-48h.
1 Shipping:
1.1 What is my estimated delivery date?
You will receive your order in within 2-3 working days from the purchase date.
1.2- WOLALA offers worldwide shipping?
No, we only ship to Spain.
1.3- How much is the shipping cost?
For orders under € 20:
Peninsula: 5€
Balearic Islands: 8€
Canary Islands: 13€
Free shipping to all Spain for orders over € 20.
2 Payment Methods:
2.1 What payment methods do WOLALA offer?
Visa, MasterCard, American Express or Discover: Through a secure encryption system SSL-EV (SiteSecureLock - Extended Validation)
2.2 Can I pay cash on delivery?
We are sorry. We only accept payments by credit card or paypal. The accepted cards are: Visa, MasterCard, Maestro, American Express or Diners Club.
2.3 Are these methods of payment safe?
Our website uses a secure connection with SSL-EV (SiteSecureLock - Extended Validation) encryption during transactions, ensuring the privacy and security of your information. You will receive a charge on your Wolala Shops concept card.
3. Guarantee:
All products purchased in Wolala, shop or online, have 2 YEARS OF GUARANTEE following the indications of guarantee that each product inside has the mandatory purchase ticket to make it.
4. Returns:
4.1 How can I return an order?
You can return any item for a refund within 15 days of receiving your original order.
4.2 What are the reasons why I can request a return?
1- Not what I expected
2- Does not match the website description
3- Damaged product
4.3. Can I return an item for an exchange instead of a refund?
No. You only can return the item for a refund. Returns will be made by paying the price of the purchase in the same method of payment.
4.4 How can I proceed to return my order?
You must send an email to wolala@wolala.eu explaining the reason for your return. We recommend that you attach one or more images of the state of the product to speed up the return process. Once your return is accepted the carrier company will contact you to establish a collection schedule for the product at your home. Once the product arrived in Wolala we will check the bad product status. After that, we will proceed to return of the order price in the same payment method selected for the purchase.
5. Cancellations:
5.1 How can I cancel my order?
Before the order is sent to the carrier, you have 12 hours to request the cancellation of your purchase.
6. About Us:
Wolala was born in 2013 with the aim of offering its customers exclusive brand products at low prices. Thanks to the close relationships that have been established over the years between brands and suppliers, buying any item in Wolala is a guarantee of the highest quality at the best price. The wide range of products distributed in our 4 universes: “Connect”, “Love your home”, ”Treat yourself” and “Break out of the routine”, offers our customers all the necessary accessories for the day to day with attractive designs, fun and above all functional.
During all these years we have increased our number of openings throughout Spain, being present in 18 cities including big capitals like Barcelona and Seville.
Find your nearest Wolala store!
- Alicante – Alemania
- Barcelona – Comtal
- Barcelona – Gràcia
- Barcelona - Rambla Catalunya
- Barcelona - Santa Caterina
- Barcelona – Sants
- Barcelona - Via Augusta
- Bera - Alto de Ibardin
- Castellón - En Medio
- Girona – Migdia
- Girona - Santa Clara
- Lleida – Major
- Mataró - La Riera
- El Portús-Catalana
- El Portús-Frontera
- El Portús-Tramuntana
- Sabadell - La Rambla
- Soria
- Valcarlos – Ventas
- Valencia - Hernán Cortés
- Valencia - Plaza Ayuntamiento
All our stores are characterized by the wide assortment of home accessories, travel, personal care, as well as all electronic devices that make life much easier. We have spaces for our customers to test in the same establishment most of the most current and functional electronic products on the market.
Discover a new concept of purchase with more than 3000 curiosities! After opening our first store, we have not stopped growing.
Come to Wolala and join Smart Shopping!