TERMS AND CONDITIONS
1. INFORMATION ABOUT THE PRODUCT
The descriptions of the articles shown at www.wolala.com are based on the product listings. At www.wolala.com, of which Wolala Spain SLU is the sales administrator, are all the accessories and small electronic appliances for the home.
The prices of the products indicated through www.wolala.com include VAT on all their products.
The website administrator will make every effort to resolve all queries and arrangements requested from all its Users/Customers as soon as possible in the demand for queries.
However, sometimes, and for reasons that are difficult for the website administrator to control, such as human errors or incidents in computer systems, it is possible that the speed at which the User/Customer is finally served may differ from the speed initially carried out by the website administrator to meet the User/Customer's requests.
In the event that the management is not available or could not be completed, after having placed the order, the User/Customer will be informed by email of the total cancellation of this. If, as a result of this cancellation, the User/Customer wishes to return the order, they must follow the provisions of the Returns section.
The User/Customer shall pay at the time of ordering the product. The receipt for the purchase of services and/or arrangements corresponding to the order or demand made will be available and can be viewed at www.wolala.com in the user section.
The User/Customer must pay the amount corresponding to their order by credit card; VISA and/or MASTERCARD.
The User/Customer must notify the website administrator of any undue or fraudulent charge on the card used for purchases, by e-mail or telephone, as soon as possible so that the administrator can make the necessary arrangements.
The website administrator has the maximum security measures commercially available in the sector. In addition, the payment process runs on a secure server using the SSL protocol. The secure server establishes a connection in such a way that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible and comprehensible by the User/Customer's computer and that of www.wolala.com, in this way, when using the SSL protocol it is guaranteed:
1. That the User/Customer is communicating their data to the server centre of the website administrator and not to any other person attempting to impersonate them.
2. That between the User/Customer and the server centre of the website administrator, the data is transmitted in encrypted form, thus avoiding its possible reading or manipulation by third parties.
6. ORDER PROCESSING
Once the order has been placed, i.e. with the acceptance of the conditions of use and the confirmation of the purchase process in the MY SHOPPING CART section, the website administrator will always send an email to the User/Customer confirming the details of the products purchased.
7. PLACE OF DELIVERY, DELIVERY TIMES AND LOSSES
The approximate delivery times are indicated in working days in the description of each product, although a delay in delivery will not be cause for penalty.
The website administrator will not be liable for any errors caused by delivery when the delivery address entered by the User/Customer, in the order form does not conform to reality or has been omitted.
Depending on the destination of the order, different shipping methods can be used, each method and destination has different delivery times which are specified in the order confirmation process.
Deadlines may vary for logistical reasons or those of force majeure. In case of delays in deliveries, the website administrator will inform the User/Customer as soon as it becomes aware of them.
Each delivery is considered to have been made from the moment the company makes the product available to the User/Customer, which is materialized through the control system used by the transport company.
Delays in delivery shall not be considered to be those cases in which the order has been placed at the disposal of the User/Customer by the transport company within the agreed period and has not been delivered for reasons attributable to the User/Customer.
When the order leaves our warehouse, you will be sent an email notifying that your order has been accepted and is being shipped.
7.1. DELIVERY DATA, DELIVERIES NOT MADE AND LOST PRODUCTS.
If at the time of delivery the User/Customer is absent, the carrier will leave a delivery note indicating how to proceed to arrange a new delivery.
The website administrator contracts a series of follow-up actions as part of the courier delivery service to ensure that delivery takes place.
If the delivery has not been arranged within 7 working days after the delivery of the order, the User/Customer must contact the website administrator.
In the event that the User/Customer does not so proceed, after 10 working days from the date of delivery of the order, it will be returned and the User/Customer will be responsible for the shipping costs and return to the origin of the order, as well as any associated management costs.
The transport company will initiate an investigation, if the reason why delivery could not be made is the loss of the order, In these cases, response times vary between one and three weeks.
7.2. DELIVERY METHODS (48/72 HOUR COURIER SERVICE)
Delivery time from 1 to 3 working days, to the address of the User/Customer from the moment the tracking number is received.
The courier service is carried out with follow-up control.
Shipments are valid for Spain (except Ceuta and Melilla).
7.3. DILIGENCE IN DELIVERY
The User/Customer must check the good condition of the order before the transport company which, carries out the delivery of the product requested on behalf of the website administrator, indicating any anomaly that may be detected in the order on the delivery note.
If later, after reviewing the documents, the User/Client detects any incident as an indication of having been manipulated or any damage caused to it by the sending, the User/Client undertakes to notify the website administrator via e-mail as soon as possible, preferably within 24 hours and no later than 30 calendar days from the delivery.
8.1. RETURNS PROCEDURE
All products purchased on the administrator's website may be returned and refunded, provided that the User/Customer notifies the administrator (within a maximum of 30 days and provided all other conditions are met) of the product error and www.wolala.com undertakes to refund the product.
All the information will be available and can be viewed at www.wolala.com. The website administrator will only accept returns that meet the following requirements:
To proceed with a return, the following steps must be taken
Inform within 30 calendar days of receipt that the product is to be returned. Information can also be made via the email to email@example.com
8.2. REFUNDS TO THE USER/CUSTOMER
The website administrator will reimburse the User/Customer the corresponding expenses, only in the event that the service provided is incorrect.
The website administrator will manage the return order under the same system that was used for payment. The application of the refund to the User/Customer's account or card will depend on the card and the issuing institution. The application period will be up to 30 days for credit cards.
9. INTELLECTUAL AND INDUSTRIAL PROPERTY
The website administrator has all rights to the content, design and source code of this website and, in particular, but not limited to, the photographs, images, text, logos, designs, trademarks, trade names and data included on the website.
The User/Customer is warned that these rights are protected by the current Spanish and international legislation on intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of www.wolala.com is also considered to be a computer program, and therefore, it is also subject to all the Spanish and European Community regulations in force on the subject.
The total or partial reproduction of this website, or of any of its contents, is expressly prohibited without the express written permission of the website administrator.
Likewise, the copying, reproduction, adaptation, modification, distribution, commercialisation, public communication and/or any other action that involves an infringement of the current Spanish and/or international regulations in the field of intellectual and/or industrial property, as well as the use of the contents of the website is strictly forbidden without the prior express written authorisation of the administrator.
The website administrator informs that it does not grant a licence or implicit authorisation for the intellectual and/or industrial property rights or for any other right or property directly or indirectly related to the contents included in www.wolala.com
The use of the contents of the web domain is only authorised for information and service purposes, provided that the source is quoted or referred to, and the user is solely responsible for the misuse thereof.
10. ACCESS AND STAY ON THE WEB
10.1. OUR CONTENTS
The Users/Customers are entirely responsible for their conduct when accessing the information on www.wolala.com, while browsing it, as well as after having accessed it.
As a result, the Users/Customers are solely responsible to the website administrator and third parties for:
The consequences that may arise from the use, for purposes or effects that are unlawful or contrary to this document, of any content of www.wolala.com, whether or not prepared by the administrator of the website, whether or not officially published under its name.
As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of others, or in any way may damage, disable or impair www.wolala.com or its services or prevent the normal enjoyment by other users.
The website administrator reserves the right to update the contents when it deems it appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, and to deny access to www.wolala.com to Users/Customers who misuse the contents and/or fail to comply with any of the terms and conditions appearing in this document.
The website administrator informs that it does not guarantee:
1. That the access to www.wolala.com and/or to the web link is uninterrupted or free of error.
2. That the content or software to which the Users/Customers access through the website or the linked websites does not contain any error, computer virus or other elements in the contents that may cause alterations in your system or in the electronic documents and files stored in your computer system or cause other type of damage.
3. The use of the information or content of www.surania.com, or websites that the Users/Customers, could make for their personal purposes.
The information contained in this web page must be considered by the Users/Customers as informative and guiding, both with respect to its purpose and its effects, so: The website administrator does not guarantee the accuracy of the information on www.wolala.com and therefore assumes no responsibility for any possible damages or inconvenience to Users/Customers that may arise due to any inaccuracy present in www.wolala.com.
10.2. OUR RESPONSIBILITY
The website administrator assumes no liability whatsoever, including, but not limited to, any liability arising from:
The use that Users/Customers may make of the materials on www.wolala.com or linked websites, either prohibited or permitted, in violation of the intellectual property rights and/or industrial content of www.surania.com or third parties.
The possible damages to the Users/Customers, caused by a normal or abnormal functioning of the search tools, of the organisation or the location of the contents and/or access to www.wolala.com and, in general, the errors or problems generated in the development or instrumentation of the technical elements that the User/Customer provides in www.wolala.com or in a program.
The contents of those pages that the Users/Customers can access from links included in www.wolala.com, whether authorised or not.
The acts or omissions of third parties, regardless of whether these third parties may be linked to the website administrator by contract.
With regards to access by minors to the contents included in www.wolala.com, it is the responsibility of their parents or guardians to exercise adequate control over the activity of their children or minors in their care or to install any of the tools to control the use of the Internet in order to prevent access to materials or content not suitable for minors, as well as the sending of personal data without the prior authorisation of their parents or guardians.
In no event shall the administrator be liable for the content of any such information:
Errors or delays in the access to www.wolala.com by the User/Customer when entering their data in the order form for services, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network, causes of unforeseen events or force majeure and any other unforeseeable contingency beyond the good faith of the website administrator.
Errors or incidents that may occur in communications, deletion or incomplete transmissions, so that there is no guarantee that the website services are constantly in operation.
Any errors or damage to the website caused by inefficient and bad faith use of the service by the User/Customer.
The non-operation or problems in the electronic address provided by the User/Customer, for the sending of the confirmation of the order for services.
In any case, the website administrator undertakes to solve any problems that may arise and to offer all the necessary support to www.wolala.com to reach a rapid and satisfactory solution to the incident.
The website administrator also has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service.
The website administrator reserves the right to modify the applicable conditions of the promotions, to extend them by duly communicating, or to proceed to the exclusion of any of the participants and/or User/Customer of the promotion in the event of detecting any anomaly, abuse or unethical behaviour in their participation.
11.1 General information on the processing of personal data.
We have been entrusted with your personal data and are committed to protecting all personal data you share with us and to manage your information in an open and transparent manner, in accordance with the General Data Protection Regulation No 2016/679 of 27 April 2016 (hereinafter referred to as "GDPR").
The data of the Users/Customers will be used for the sending of online and physical transactions via e-mail by the website administrator, as well as for the delivery of purchases.
By simply visiting www.wolala.com, Users/Customers do not provide personal information nor are they obliged to do so.
The website administrator undertakes to maintain the utmost privacy and confidentiality of the information provided and to use it only for the purposes indicated.
The website administrator assumes that the data has been entered by the owner or by a person authorised by the owner, and that it is correct and accurate.
Users/Customers are responsible for updating their own data. At any time, the User/Customer will have the right of access, rectification, cancellation and opposition to all their personal data included in the different registration forms. In order to modify or update their personal data, the User/Customer must access www.wolala.com, in the MY PERSONAL DATA section. In order to cancel your account you must write from the email address of your account to:Cancel@wolala.com with the subject "Cancel Account". Therefore, the User/Customer is responsible for the veracity of the data and the website administrator will not be responsible for the inaccuracy of the personal data of the Users/Customers.
In accordance with current legislation on data protection, the website administrator has adopted the appropriate levels of security for the data provided by the Users/Customers and, in addition, has installed all the means and measures available to it to prevent their loss, misuse, alteration, unauthorised access and removal.
11.2. PURPOSE OF THE PROCESSING OF PERSONAL DATA:
11.2.1 Why do we process your personal data?
At Wolala, we will process your personal data, collected on the Website, for the following purposes:
a) In the event that you contract or engage goods or services offered by means of the Website, to maintain the contractual relationship, as well as for management, administration, information, provision and improvement of the service.
b) Sending information requested by means of the forms provided on the Website.
c) Sending commercial communications about offers and/or advertising of interest to you.
d) Sending bulletins (newsletters) with information, news and updates for our services and for the sector.
11.2.2. How long do we retain the personal data collected?
The personal data provided shall be retained while the commercial relationship endures or until you request their suppression, and in any case for the term during which legal liability for the services provided could be enforced.
The processing of your data is carried out with the following legal bases that legitimize it:
a) The request for information and/or the contracting of Wolala's services, the terms and conditions of which will be made available to you in any case, prior to any possible contracting.
In the event that you do not facilitate your data to us, or you do in an erroneous or incomplete way, we will not be able to attend to your request, as it would be entirely impossible to provide you with the information requested or enter into the engagement of the services.
By providing any personal information to the Wolala Website, all users understand and unequivocally consent to the collection and processing of such information for the purposes described below:
Communication with us. We will respond to the comments and questions you pose to use by means of our Web, both online and recording your request as a conference. This medium includes calling you by telephone or communicating with you via email.
Direct marketing and promotions. The purpose of this service is to provide you with information previously requested by you online, or to furnish you with general information about the services of Wolala. When we request Personal Data for marketing and promotions, we generally, nevertheless, offer the possibility that you may choose the use you wish to be made of your Personal Data.
Personnel selection (Recruitment). If you send us an employment application online, your Personal Data or curriculum vitae shall be used for that purpose, which may include contacting you by email, telephone or ordinary post. In certain cases it may be necessary for you to register at our Web and maintain your data up-to-date. Unless you indicate the contrary to us, Surania shall retain your Personal Data and curriculum vitae in files which are the property of Surania, for consideration for future offers of employment.
Providers (Partners). Some Wolala Websites allow external providers to register for the purpose of providing products and services to Surania. These Personal Data shall be used to establish or carry out a transaction with the provider and for other procedures related to the cited purposes.
Maintenance of the Web and carrying out satisfaction surveys. Your Personal Data and opinions shall be used for the purpose of maintaining and improving our Web. Similarly, your Personal Data may be used for performing client satisfaction surveys.
Compilation of statistical data sets referring to the use of the Web.
The data will not be communicated to any third party other than Wolala Spain SLU, unless legally obliged to do so.
We may communicate data about you to third parties who provide services to us, and who reasonably require access to personal data about you for one or more of the objectives indicated in the preceding section.
As a data subject who has provided your personal data to us, you enjoy the absolute right to obtain confirmation of whether we at Wolala Spain SLU are processing your personal data, and specifically, you are entitled to exercise the following rights acknowledged to you by the regulations on personal data protection in force, as is set out therein:
Right to ACCESS to your personal data
Right to request RECTIFICATION of inaccurate data
Right to request SUPPRESSION when, among other grounds, the data are no longer necessary for the purpose for which they were requested.
In certain circumstances, you may request RESTRICTION OF PROCESSING for your data, in which case we will retain them solely to exercise or defend against claims.
Right to Objection to the sending of communications.
In certain circumstances and for reasons related to their particular situations, data subjects may exercise the right to OBJECTION to the processing of their data. We will stop processing the data, except where required by law, or to exercise or defend against possible claims.
In certain circumstances and for reasons related to their particular situations, data subjects may exercise the right to PORTABILITY of their data.
You may exercise these rights in writing at the postal address and/or by communicating with the email address stated in section "1. Information about the processing controller for the personal data.
In addition, in the event that any of their rights may have been infringed, data subjects enjoy the right to lodge a complaint with the supervisory authority, Agencia Española de Protección de Datos (AEPD), at C/ Jorge Juan, 6, 28001-Madrid, or by means of the website of the AEPD.
In the event that any provision of these terms and conditions of use is declared invalid, the remaining provisions shall remain in force and shall be interpreted taking into account the will of the parties and the very purpose of these terms and conditions.
The website administrator may not exercise any of the rights and faculties conferred in this document, which shall not imply in any case the waiver of them unless the website administrator expressly acknowledges them or the statute of limitations for the corresponding action in each case.
13. MODIFICATION OF TERMS AND CONDITIONS OF USE
The website administrator reserves the right to modify, at any time, the presentation and configuration of www.wolala.com, as well as these terms and conditions of use.
For this reason, the website administrator recommends that the User/Customer carefully read the terms and conditions of use each time they access www.wolala.com. Users/Customers will always have these terms and conditions of use at their disposal in a visible place, freely accessible for any queries they may have.
14. APPLICABLE LAW AND ARBITRATION
These terms and conditions of use are governed by the applicable Spanish legislation on the subject. To resolve any dispute or conflict arising, the parties submit to the jurisdiction of the courts of the home city of the company owning www.wolala.com unless the law imposes another jurisdiction.